Topics

For more information on these topics, click on each topic for objectives and curriculum information. If you need further information, please email us at: billswetmon@aol.com

• RapidRead™ - How to Read Faster with Greater Comprehension in one day - Guaranteed!
• Achieving the Competitive Edge with Excellent Customer Service
• Building High Performance Teams Through Effective Communication
• Business Etiquette for the Professional
• Coaching, Mentoring, and Empowerment Skills
• Conflict Management: Keeping Your Cool When Others Don't
• Creative Problem Solving
• Delivering Winning Presentations with Confidence and Power
• Grammar Made Easy
• How to Become an Effective Communicator
• How to be an Assertive Manager/Supervisor
• How to be an Effective Supervisor and Get Results
• How to Deal with Change in the Workplace
• How to Sharpen Your Business Writing Skills
• Improving Workplace Attitudes
• Keys to Career Success-Knowing What is Expected of You in Any Job
• Managing Your Time to Achieve Your Objectives
• Mastering the Fine Art of Successful Selling
• Strengthening Workplace Relationships
• Using Positive Thinking and Self-Esteem to Improve Performance

Building High Performance Teams Through Effective Communication

Benefits received from this training:

At the conclusion of this training, you will be able to . . .

• Understand the factors that prevent teams from delivering top performance.
• Learn how teams develop into maturity.
• Discover your mode of communication and behavior and how it differs from others.
• Develop the skill of communicating to the various personalities on your team.
• See the way you and your team members handle people, problems, work pace, and procedures.
• Discover your listening blocks that prevent you from hearing other team members correctly.
• Develop a deeper understanding of human behavior and why your fellow team members act and perform the way they do.
• Acquire the ability to open a discussion on a negative subject with a positive approach that will bring the other person/team member into your circle of understanding.

Additional benefits and objectives can be identified and designed to fit the needs of each client.

Training Curriculum:

1. 25 characteristics of winning teams and a diagnosis of how yours measures up.
2. Identifying organizational issues that impact the success of teamwork.
3. The four phases of team development.
   1. Forming.
   2. Storming.
   3. Norming.
   4. Performing.
4. Team issues diagnosis and action plan.
5. Defining Dynamic Communication
   1. Understanding the DISC model.
      1. Nature: Genetic. Hereditary.
      2. Nurture: Upbringing, Environment.
6. Four Factors.
   1. Dominance= How you handle problems and challenges.
   2. Influence= How you handle people and influence others.
   3. Steadiness= How you handle a change and how you pace yourself.
   4. Compliance= How you handle rules and procedures set by others.
7. Four categories per factor.
   1. Tone of voice.
   2. Pace of speech and action.
   3. Words.
   4. Body language.
8. Five Behavior Power Points
9. Identifying the 15 listening blocks.
10. Understanding the Human Behavior Model.
11. A four-step Theme Line that opens the door to positive discussions.
12. Course evaluations/questions and answers/Learning Transfer.

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