Topics

For more information on these topics, click on each topic for objectives and curriculum information. If you need further information, please email us at: billswetmon@aol.com

• RapidRead™ - How to Read Faster with Greater Comprehension in one day - Guaranteed!
• Achieving the Competitive Edge with Excellent Customer Service
• Building High Performance Teams Through Effective Communication
• Business Etiquette for the Professional
• Coaching, Mentoring, and Empowerment Skills
• Conflict Management: Keeping Your Cool When Others Don't
• Creative Problem Solving
• Delivering Winning Presentations with Confidence and Power
• Grammar Made Easy
• How to Become an Effective Communicator
• How to be an Assertive Manager/Supervisor
• How to be an Effective Supervisor and Get Results
• How to Deal with Change in the Workplace
• How to Sharpen Your Business Writing Skills
• Improving Workplace Attitudes
• Keys to Career Success-Knowing What is Expected of You in Any Job
• Managing Your Time to Achieve Your Objectives
• Mastering the Fine Art of Successful Selling
• Strengthening Workplace Relationships
• Using Positive Thinking and Self-Esteem to Improve Performance

Strengthening Workplace Relationships

Benefits received from this training:

At the conclusion of this training, you will be able to . . .

• Determine your personal success.
• Decide the quality of your personal and professional life.
• Have more control over your life than anyone else does.
• Learn 5 factors that will enhance or diminish your enjoyment of life and work.
• Learn that the way you feel is only and always created by interpretations created in your mind.
• Learn ways to rescript negative thought patterns.
• Learn the four behavioral styles and how to use them to communicate more effectively.
• Learn that conflict can be an opportunity to create something better.
• Learn specific techniques for handling difficult conflicts in your life.

Additional benefits and objectives can be identified and designed to fit the needs of each client.

Training Curriculum:

1. Perceptions are the means which the mind records situations and events.
   1. A model of human behavior—the origins of our perceptions.
2. Understanding the inner dialogue.
   1. Family optimism vs. pessimism.
   2. How did your primary role model(s) explain success and failure in life? Happiness and frustration? How did they express (by words and actions, etc.) their own happiness, frustration, successes, and failures?
3. Balancing optimism and pessimism.
   1. Unchecked pessimism; unbridled optimism; cognitive pragmatism.
4. Controlling the horse.
   1. The rider—the neo-cortex.
   2. Horse—the limbic system.
   3. The importance of repetition to learning.
   4. 9 important facts to know about your horse's behavior.
5. Reprogramming the mind.
   1. 3 things to do if you are perceived as being pessimistic.
   2. Understanding smart communication
   3. How to develop a "power" vocabulary.
6. Behavioral assessment—understanding your and others
7. How to deal with conflict
   1. Fives choices in dealing with conflict.
   2. Create collaboration—2 primary reasons for conflict; preconditions to cooperative resolution.
   3. The four steps to cooperative resolution.
8. Additional conflict resolution strategies.
   1. Avoid.
   2. Accommodate.
   3. Compete.
   4. Compromise.
9. Q&A/Evaluations/ Learning Transfer

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