Topics

For more information on these topics, click on each topic for objectives and curriculum information. If you need further information, please email us at: billswetmon@aol.com

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• Achieving the Competitive Edge with Excellent Customer Service
• Building High Performance Teams Through Effective Communication
• Business Etiquette for the Professional
• Coaching, Mentoring, and Empowerment Skills
• Conflict Management: Keeping Your Cool When Others Don't
• Creative Problem Solving
• Delivering Winning Presentations with Confidence and Power
• Grammar Made Easy
• How to Become an Effective Communicator
• How to be an Assertive Manager/Supervisor
• How to be an Effective Supervisor and Get Results
• How to Deal with Change in the Workplace
• How to Sharpen Your Business Writing Skills
• Improving Workplace Attitudes
• Keys to Career Success-Knowing What is Expected of You in Any Job
• Managing Your Time to Achieve Your Objectives
• Mastering the Fine Art of Successful Selling
• Strengthening Workplace Relationships
• Using Positive Thinking and Self-Esteem to Improve Performance

Creative Problem Solving

Benefits received from this training:

At the conclusion of this training, you will be able to . . .

• Identify six problem areas your company faces in today’s marketplace.
• Learn how to look at problems from many different perspectives.
• Know the three ways most people cope with problems.
• Understand the benefits of creative problem solving.
• Count the costs of doing nothing.
• Confidently make a decision to move forward.
• Set SMART goals to solve most problems.
• Look at problems from different angles.
• Think outside the box.
• Avoid being locked into repeated patterns of thinking.
• Come up with lots of ideas for problem solving.
• Overcome your creativity blockers.
• Understand the basic personalities and their ability to problem-solve.
• Give creative customer service.
• Approach production problems with creative, solution-based ideas.
• Create an environment of continuous learning and improvement.

Additional benefits and objectives can be identified and designed to fit the needs of each client.

Training Curriculum:

1. The six problem areas facing most successful businesses today.
   1. Demographics.
   2. Competition.
   3. Education.
   4. Expectations.
   5. Knowledge.
   6. Technology.
2. Learning how to look at problems from many different angles—Group Challenge.
3. Three ways most people cope with problems.
4. Seven ways to approach any problem.
   1. Describe.
   2. Benefits of solving.
   3. Costs of doing nothing.
   4. Identify the worst outcome.
   5. Identify what you would do if the worst happened.
   6. Make a decision.
   7. Analyze the decision and setting a goal.
5. Setting SMART goal.
   1. Specific.
   2. Measurable.
   3. Achievable.
   4. Realistic.
   5. Time-specific.
6. Two approaches to problem solving.
   1. The Scientific Approach.
      1. Discovering.
      2. Analyzing.
      3. Determining a solution.
   2. The Creative Approach.
      1. Look at the problem differently.
      2. Think outside the box.
      3. Use the right brain.
      4. Look for abstractions or groupings.
      5. Avoid being locked into patterns.
      6. Come up with lots of ideas.
      7. Look at things backward.
7. Creativity Blockers.
   1. Perfectionist.
   2. Idealist.
   3. Self-Critic.
   4. Self-Sensor.
   5. Stress.
   6. Victim.
8. The four basic personalities and their ability to problem solve.
   1. The Socializer.
   2. The Thinker.
   3. The Director.
   4. The Relator.
9. Six areas every organization must face for greater growth/change/improvement.
   1. Greater customer service.
   2. Higher profitability.
   3. Increased sales.
   4. Greater return on assets.
   5. Higher productivity.
   6. Employee environment of continuous learning/improvement.
   7. (each area requires creative problem solving)
10. Current problems faced by my organization and some creative ways for solving them (group think tank)
11. Evaluations/Learning Transfer

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