Topics

For more information on these topics, click on each topic for objectives and curriculum information. If you need further information, please email us at: billswetmon@aol.com

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• Achieving the Competitive Edge with Excellent Customer Service
• Building High Performance Teams Through Effective Communication
• Business Etiquette for the Professional
• Coaching, Mentoring, and Empowerment Skills
• Conflict Management: Keeping Your Cool When Others Don't
• Creative Problem Solving
• Delivering Winning Presentations with Confidence and Power
• Grammar Made Easy
• How to Become an Effective Communicator
• How to be an Assertive Manager/Supervisor
• How to be an Effective Supervisor and Get Results
• How to Deal with Change in the Workplace
• How to Sharpen Your Business Writing Skills
• Improving Workplace Attitudes
• Keys to Career Success-Knowing What is Expected of You in Any Job
• Managing Your Time to Achieve Your Objectives
• Mastering the Fine Art of Successful Selling
• Strengthening Workplace Relationships
• Using Positive Thinking and Self-Esteem to Improve Performance

Business Etiquette for the Professional

Benefits received from this training:

At the conclusion of this training, you will be able to . . .

• Make a positive and powerful first impression.
• Appreciate the importance of a professional image.
• Learn how to work effectively with many different types of personalities.
• Confidently give business greetings and introductions.
• Learn practical guidelines for handling complex situation.
• Avoid sexual harassment (giving and receiving).
• Build self-confidence by providing a solid foundation for your professional business career.

Additional benefits and objectives can be identified and designed to fit the needs of each client.

Training Curriculum:

1. The Importance of First Impressions:
   1. The four things that create first impressions- The rule of 4.
2. Understanding the Workplace Personalities.
   1. The socializer.
   2. The director.
   3. The thinker.
   4. The relator.
   5. How you can use this knowledge to improve your social skills.
3. Difficult Situations.
   1. How to recover from a mistake.
   2. How to react to someone else's mistake.
   3. How to ask someone to change his/her behavior.
4. Tips for Working a Room.
   1. The handshake (9 types).
   2. How to remember names.
      1. Look.
      2. Like.
      3. Link.
   3. How to get into or out of a conversation with others.
   4. How to make introductions.
5. Workplace Diversity.
   1. The first prerequisite.
   2. People with disabilities.
6. Social Skills and Communication Styles.
   1. The passive.
   2. The aggressive.
   3. The assertive.
7. Appointments: 10 suggestions to advance your career through etiquette.
8. 8 Suggestions that will develop your business etiquette in correspondence.
9. 5 steps to deal with employee conflict.
10. Understanding Sexual Harassment
    1. Important terminology.
    2. Legal definition of sexual harassment.
    3. Types of harassment.
    4. Forms of harassment.
    5. Types of conduct that can be considered sexual harassment
    6. Some examples of sexual harassment.
    7. Is intention the same as impact?
    8. How to know if your behavior is unwelcome?
    9. Why some people hesitate in talking about sexual harassment situations.
    10. How to determine if your behavior is unwelcome?
11. The Art of Panache.
    1. 8 definitions for charisma that will draw others into your circle of influence.
12. Questions/evaluations.
13. Evaluations/Learning Transfer/goal setting.

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