Topics

For more information on these topics, click on each topic for objectives and curriculum information. If you need further information, please email us at: billswetmon@aol.com

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• Achieving the Competitive Edge with Excellent Customer Service
• Building High Performance Teams Through Effective Communication
• Business Etiquette for the Professional
• Coaching, Mentoring, and Empowerment Skills
• Conflict Management: Keeping Your Cool When Others Don't
• Creative Problem Solving
• Delivering Winning Presentations with Confidence and Power
• Grammar Made Easy
• How to Become an Effective Communicator
• How to be an Assertive Manager/Supervisor
• How to be an Effective Supervisor and Get Results
• How to Deal with Change in the Workplace
• How to Sharpen Your Business Writing Skills
• Improving Workplace Attitudes
• Keys to Career Success-Knowing What is Expected of You in Any Job
• Managing Your Time to Achieve Your Objectives
• Mastering the Fine Art of Successful Selling
• Strengthening Workplace Relationships
• Using Positive Thinking and Self-Esteem to Improve Performance

How to Become an Effective Communicator

Benefits received from this training:

At the conclusion of this training, you will be able to . . .

• Know why people have such a difficult time communicating with one another.
• Bypass the communication filters that distort your message.
• Prevent the communication from others from being distorted by your own filters.
• Use backtracking to check your understanding of what others tell you.
• Develop the skill of asking open-ended questions for clarification.
• Become an active listener by being aware of your own listening blocks.
• Understand the four basic personality types and how to communicate to each.
• Know how to fit into a group, determine unwritten rules of an organization and predict a person’s reactions.
• Understand the fifteen indicators of an "impossible" person.
• Realize you are responsible to people not for them.
• Make the right choice every time in relating to difficult people.
• Bring others into your "awareness circle" so that both of you can communicate effectively.
• Understand the "Power Struggle" that often takes place in communication.

Additional benefits and objectives can be identified and designed to fit the needs of each client.

Training Curriculum:

1. The five communication filters.
   1. Frames of references.
   2. Past experiences.
   3. Image of self.
   4. View of the situation.
   5. Goals.
2. The two principles of distortion.
   1. What the other person says about an event is not necessarily what happened.
   2. What you hear is not what the other person meant.
3. How to overcome the principles of distortion.
   1. Backtracking.
   2. Clarifying.
4. The importance of active listening.
   1. The role of silence.
   2. Seek first to understand before being understood.
   3. The conscious gap.
   4. The importance of non-verbal communication.
   5. Identifying the listening blocks that prevent good communication.
   6. How to bring another person into your circle of understanding.
5. The four basic personalities
   1. The socializer.
   2. The director.
   3. The thinker.
   4. The realtor.
6. How knowledge of these personalities can improve your daily interactions.
   1. Knowing how to fit into a group.
   2. Determining the unwritten rules within your organization.
   3. Predicting a person's reaction, thus preventing a potential conflict.
7. Relating to your difficult person.
   1. The fifteen identifying characteristics of a difficult person.
   2. Your four choices concerning this person.
8. Evaluations/Learning Transfer.

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