Topics

For more information on these topics, click on each topic for objectives and curriculum information. If you need further information, please email us at: billswetmon@aol.com

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• Achieving the Competitive Edge with Excellent Customer Service
• Building High Performance Teams Through Effective Communication
• Business Etiquette for the Professional
• Coaching, Mentoring, and Empowerment Skills
• Conflict Management: Keeping Your Cool When Others Don't
• Creative Problem Solving
• Delivering Winning Presentations with Confidence and Power
• Grammar Made Easy
• How to Become an Effective Communicator
• How to be an Assertive Manager/Supervisor
• How to be an Effective Supervisor and Get Results
• How to Deal with Change in the Workplace
• How to Sharpen Your Business Writing Skills
• Improving Workplace Attitudes
• Keys to Career Success-Knowing What is Expected of You in Any Job
• Managing Your Time to Achieve Your Objectives
• Mastering the Fine Art of Successful Selling
• Strengthening Workplace Relationships
• Using Positive Thinking and Self-Esteem to Improve Performance

Coaching, Mentoring, and Empowerment Skills

Benefits received from this training:

At the conclusion of this training, you will be able to . . .

• Spot and support exceptional employees...and help them realize their fullest potential.
• Transform your work group into a cohesive, coordinated team.
• Make everyone want to give 110% for themselves and the company.
• Learn about: communicating, motivating, counseling, good judgment, utilizing available talent.
• Learn how to build the "want-to-win attitude."
• Measure your own coaching ability against 20 traits shared by the best athletic coaches.
• Win acceptance and respect as a coach/manager.
• Promote better communications from your team members to you.
• Learn how to be a manager and a mentor.

Additional benefits and objectives can be identified and designed to fit the needs of each client.

Training Curriculum:

1. Five Steps that Motivate a Team or Staff.
   1. Ownership by team members.
   2. Costs understood upfront.
   3. Progress is measurable.
   4. Results are clear.
   5. Benefits are obvious.
2. Seven Ways to Maintain Quality Control.
   1. The key is good communication.
   2. Four requirements for communication.
      1. A message must be conveyed.
      2. A message must be received.
      3. A message must be understood.
      4. Five reasons why communication breaks down.
3. Twenty Secrets of the World's Greatest Coaches.
4. Incentives That Motivate.
   1. What works and doesn't work.
   2. Group-think (generating ideas from the group)
   3. The value of one-minute praising.
5. Understanding Your People.
   1. Explanation of the four basic behaviors.
   2. Seeing yourself as others see you.
   3. How to discover your staff's strengths and weaknesses.
6. Bridging the Performance Gap.
   1. When to counsel. (Six guidelines)
7. Profile of a Good Counselor.
   1. 15 questions to answer yes or no with score.
8. How to Counsel in Order to Bridge the Performance Gap.
   1. Understanding the risks.
   2. Acknowledging the benefits.
   3. Determining your goals and objectives.
   4. Know when to leave it to the experts.
9. What Counseling is not.
10. Approaching the Problem.
    1. Agree there is a problem.
    2. Clearly state what is the problem.
    3. Make sure you agree on the focus.
    4. Ask permission to give advice.
    5. Obtain mutual commitment with timetable.
11. How to overcome cognitive dissonance.
    1. State the performance problem.
    2. Make your observation.
    3. Give your interpretation.
    4. Describe your need.
    5. Present a cue line.
12. The Mentoring Relationship.
    1. What do you give?
    2. What do you receive?
    3. Which Players do you mentor?
13. What are the Risks?
14. How NOT to Empower (5 Ways)
15. How TO Empower (6 Ways)
16. Review of the day with questions/evaluations and Learning

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