Topics

For more information on these topics, click on each topic for objectives and curriculum information. If you need further information, please email us at: billswetmon@aol.com

• RapidRead™ - How to Read Faster with Greater Comprehension in one day - Guaranteed!
• Achieving the Competitive Edge with Excellent Customer Service
• Building High Performance Teams Through Effective Communication
• Business Etiquette for the Professional
• Coaching, Mentoring, and Empowerment Skills
• Conflict Management: Keeping Your Cool When Others Don't
• Creative Problem Solving
• Delivering Winning Presentations with Confidence and Power
• Grammar Made Easy
• How to Become an Effective Communicator
• How to be an Assertive Manager/Supervisor
• How to be an Effective Supervisor and Get Results
• How to Deal with Change in the Workplace
• How to Sharpen Your Business Writing Skills
• Improving Workplace Attitudes
• Keys to Career Success-Knowing What is Expected of You in Any Job
• Managing Your Time to Achieve Your Objectives
• Mastering the Fine Art of Successful Selling
• Strengthening Workplace Relationships
• Using Positive Thinking and Self-Esteem to Improve Performance

How to Deal with Change in the Workplace

Benefits received from this training:

At the conclusion of this training, you will be able to . . .

• Identify the effects of change in the workplace.
• Understand the effects of change on people and organizations.
• Know the types of change that cause resistance.
• Know the barriers that stimulate resistance.
• Know the trends that will produce change in most organizations.
• Identify the characteristics of dysfunctional behavior.
• Discover your own ability to deal with change.
• Know how to become a resilient person.
• Identify the characteristics of resilient people.
• Avoid the eight mistakes that are often made during change.

Additional benefits and objectives can be identified and designed to fit the needs of each client.

Training Curriculum:

1. Many companies ignore change.
   1. Some well-known examples.
   2. Six areas of change in our modern business world.
2. Some general observations about change.
   1. Change is the only constant.
   2. All change creates loss.
   3. All change makes things more difficult in the short run.
   4. Leaders promote change.
   5. Resistance to change is the one certainty.
   6. Only pain motivates change.
3. The effects of change on people and organizations.
   1. Shock.
   2. Denial.
   3. Anger.
   4. Bargaining.
   5. Depression.
   6. Acceptance.
4. Eight types of change that cause resistance.
5. Nine barriers that stimulate resistance.
6. Trends for the 2000s.
   1. Longer working hours.
   2. More complex work.
   3. Increased intensity.
   4. Constant change.
   5. Rebuilding loyalty.
   6. Rapidly changing technology.
7. Six characteristics of dysfunctional behavior.
   1. Withdrawing.
   2. Lack of emotional and physical energy.
   3. Complaining.
   4. Gossiping.
   5. Not communicating.
   6. Lashing out.
8. Helping yourself deal with change.
   1. Surface your resistance.
   2. Listening inwardly.
   3. Acknowledge your resistance.
   4. Review your discoveries with a person you trust.
   5. Take personal responsibility—own what you want.
9. Becoming a resilient person.
   1. Resilience defined.
   2. Five basic characteristics of resilient people.
      1. Positive.
      2. Proactive.
      3. Focused.
      4. Flexible.
      5. Learning.
10. Eight mistakes organizations make during change.
    1. Allowing too much complacency.
    2. Failing to create a sufficiently powerful guiding coalition.
    3. Underestimating the power of vision.
    4. Undercommunicating the vision.
    5. Permitting obstacles to block the vision.
    6. Failing to create short-term wins.
    7. Declaring victory too soon.
    8. Neglecting to anchor changes firmly in the corporate culture.
11. Evaluations/Learning Transfer.

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