Topics

For more information on these topics, click on each topic for objectives and curriculum information. If you need further information, please email us at: billswetmon@aol.com

• RapidRead™ - How to Read Faster with Greater Comprehension in one day - Guaranteed!
• Achieving the Competitive Edge with Excellent Customer Service
• Building High Performance Teams Through Effective Communication
• Business Etiquette for the Professional
• Coaching, Mentoring, and Empowerment Skills
• Conflict Management: Keeping Your Cool When Others Don't
• Creative Problem Solving
• Delivering Winning Presentations with Confidence and Power
• Grammar Made Easy
• How to Become an Effective Communicator
• How to be an Assertive Manager/Supervisor
• How to be an Effective Supervisor and Get Results
• How to Deal with Change in the Workplace
• How to Sharpen Your Business Writing Skills
• Improving Workplace Attitudes
• Keys to Career Success-Knowing What is Expected of You in Any Job
• Managing Your Time to Achieve Your Objectives
• Mastering the Fine Art of Successful Selling
• Strengthening Workplace Relationships
• Using Positive Thinking and Self-Esteem to Improve Performance

Improving Workplace Attitudes

Benefits received from this training:

At the conclusion of this training, you will be able to . . .

• Find out the whys of workplace negativity and how to stop it from spreading throughout your division, department, or team.
• Know what makes negative people behave the way they do—and what you can do to help them change.
• Discover the negativity in yourself. And you will find ways to be more positive and optimistic.
• Challenge the negativity in others.
• Understand how negativity can spread to epidemic proportions.
• Find the balance between optimism and pessimism.
• Confront a negative person with a positive approach.
• Understand why some people "enjoy" being negative.
• Use a positive attitude to improve your work performance.
• Build a wall against negativity.
• Identify ways your organization can overcome negativity.

Additional benefits and objectives can be identified and designed to fit the needs of each client.

Training Curriculum:

1. Defining negativity.
   1. An attitude of the mind marked by pessimism about nearly everything.
   2. A tendency to refuse to do, to do the opposite of, or to do something at variance with what is asked.
2. A personal look at your negative situation.
   1. The situation.
   2. Your explanation.
   3. How you felt.
   4. What you did.
   5. How you felt about yourself.
3. The origin of negativity.
   1. Nature or nurture.
   2. Perceptions.
   3. Beliefs.
   4. The inner dialogue.
   1. Pessimistic vs. optimistic.
4. Balancing optimism and pessimism.
   1. Different jobs require different outlooks.
   2. How to stop a negative reaction to an event or a negative interaction.
5. What to do when you are perceived as being negative.
   1. Asking for feedback.
   2. Where and by whom are you perceived as being negative.
   3. Watch yourself!
   4. Search for opportunities to be optimistic and positive.
6. How negativity travels throughout your organization.
   1. Communication behaviors.
7. Three types of reactionary negative behavior.
   1. Defensiveness.
   2. Hostility or resentment.
   3. Chronic hopelessness.
8. How to deal with negativity.
   1. Things to avoid.
   2. Principles that will work.
9. Building a wall against negativity.
   1. Stop!
   2. Replace!
   3. Affirm!
   4. Focus!
   5. Train!
10. Some issues that foster negativity.
    1. Ways your organization can alleviate negativity.
    2. The importance of group trust.
11. Q&A/Evaluations/Learning Transfer.

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