Home • Clients • Referrals • Bio • Topics • Free Articles • Contact Us • Products
Topics

For more information on these topics, click on each topic for objectives and curriculum information. If you need further information, please email us at: billswetmon@aol.com




Benefits received from this training:

At the conclusion of this training, you will be able to . . .
  • Identify passive/aggressive behavior.
  • Avoid the consequences of being a passive manager/supervisor.
  • Understand the thought patterns of aggressive managers/supervisors.
  • Overcome the ten reasons why new managers fail.
  • Avoid the negative political games.
  • Know how to develop good people.
  • Identify the six characteristics of an assertive managers/supervisors.
  • Develop self-confidence as a manager/supervisor.
  • Develop the ability to praise and critique.
  • Understand the payoffs and costs of being an assertive manager/supervisor.
  • Respect yourself and others.
  • Become a more rational thinker.
  • Increase your self-respect.
  • Take responsibility for yourself and to others.
  • Learn how to confront poor performance.


Additional benefits and objectives can be identified and designed to fit the needs of each client.

Training Curriculum:
  1. A better understanding of the passive, aggressive.
    1. Passive=Doesn't respect one's own rights, feelings, needs.
    2. Aggressive= Doesn't respect the rights, feelings, needs of others.
    3. Nature and Nurture. Social Construction of Reality.
  2. Nine thought patterns of passive managers/supervisors.
    1. The consequences of being a passive manager/supervisor. The payoffs and the costs.
    2. Three occasions when passivity might be your most effective response.
  3. Eight thought patterns of aggressive managers/supervisors.
    1. The consequences of being an aggressive manager/supervisor. The payoffs and the costs.
    2. Three occasions when aggressiveness might be your most effective response.
  4. Ten reasons why new managers fail.
    1. Abrasive, intimidating style.
    2. Arrogance, aloofness.
    3. Betrayal of trust.
    4. Negative political games.
    5. Poor operating results.
    6. Can't attract good people.
    7. Can't develop good people.
    8. Poor planning.
    9. One-boss performers.
    10. Can't stand alone.
  5. Characteristics of an assertive manager/supervisor.
    1. Self-confident.
    2. Competent.
    3. Active listening.
    4. Helps others feel good about themselves.
    5. Ability to praise/critique.
    6. Admit mistakes.
  6. Ten thought patterns of assertive managers/supervisors.
    1. The payoffs and costs of being an assertive manager/supervisor.
    2. Occasions when assertiveness might not be your most effective response.
  7. The four R's of assertiveness.
    1. Respect for yourself and others.
    2. Rights of yourself and others.
    3. Responsibility for self and to others.
    4. Rational thinking.
  8. Ten ways to increase self-respect or self-esteem.
  9. An assertive manager/supervisor will:
    1. Take responsibility for self and to others.
    2. Replace the "can't" and "makes" mentality with the concept of choice.
    3. Be a "victor" not a "victim."
    4. Teach others how you want to be treated.
    5. Experience ultimate freedom.
  10. How to overcome irrational thinking in order to become an assertive manager/supervisor.
    1. The ABCs of assertive thinking.
  11. How assertive managers confront poor performance to achieve high results.
    1. The skills of confronting and supporting your staff.
  12. Assertive listening.
    1. Overcoming the 15 listening blocks of passive/aggressive personalities.
  13. Evaluations/Learning Transfer